What to Expect

Your call will begin within one minute from the time you make a connection with the Video Relay Interpreter
The interpreter will appear on screen with a timesheet noting the date, estimated duration of the assignment and assignment number
Interpreter will start with "Hi my name is…" Please be prepared to begin your call at this time
The client is responsible for keeping track of the duration of the call
The interpreter will perform with professionalism in accordance with the RID written code of ethics
The interpreter will maintain the proper boundaries between themselves, the client and the Deaf consumer
It is up to the client to clearly indicate at the end of the call that they are ready to disconnect. For billing and client information, the Video Relay Interpreter will confirm the start and end time of the call before disconnecting

Additional Information: